Frequently asked questions
About Our Products
What types of supplements do you offer?
We offer herbal supplements focused on everyday wellness—sleep support, digestion, immune health, vitality, and overall balance. Our line is intentionally focused rather than expansive, because we only sell formulas we fully stand behind.
Where are your supplements made?
All of our supplements are manufactured in Virginia, USA. We produce domestically and do not outsource manufacturing overseas.
Are your supplements lab-tested?
Yes. Every batch undergoes testing to verify quality, potency, and consistency before it reaches you.
What forms do your supplements come in?
Most of our products are available in capsule form for easy daily use. Check individual product pages for specific details.
Are your products organic?
Ingredients vary by product. We prioritize quality sourcing and select organic ingredients where possible. Check individual product labels for specific certifications.
Do your supplements contain allergens?
Formulations vary. Each product page lists full ingredient information. If you have specific allergies or sensitivities, please review the label carefully or contact us before ordering.
Are your products vegan or vegetarian?
Some products are suitable for vegetarians or vegans, while others may contain gelatin capsules. Check individual product descriptions for details.
Do you use artificial fillers or additives?
We formulate with clean ingredients and avoid unnecessary fillers. Specific inactive ingredients are listed on each product label.
Using Our Products
Who can use your products?
Our supplements are designed for adults looking to support their daily wellness. If you are pregnant, nursing, taking medication, or have a medical condition, consult a healthcare professional before use.
How should I take your supplements?
Dosage and usage instructions are printed on each product label. For best results, follow the recommended serving size and take consistently as part of your daily routine.
How long before I notice results?
Herbal supplements work with your body over time. Many customers notice benefits within a few weeks of consistent use, though individual experiences vary. We recommend giving any new supplement at least 30 days.
Can I take multiple supplements together?
In most cases, yes. However, if you're combining several products or taking prescription medications, we recommend consulting a healthcare provider.
What if a product doesn't work for me?
Everyone's body responds differently to herbal supplements. If you're not experiencing the results you expected, reach out through the contact form on our website—we're happy to help you find a better fit.
Ordering & Shipping
How quickly do you ship orders?
Orders are processed within 24 hours on business days. We ship Monday through Friday, excluding federal holidays. Orders placed after business hours on Friday or over the weekend ship the following Monday.
What shipping carriers do you use?
We ship via the most efficient method for your location—typically USPS. Carrier selection is based on your address and package size.
Do you offer free shipping?
Yes. Orders over $150 ship free within the Continental US. Free shipping does not apply to dealer or distributor orders.
Where do you ship?
We currently ship within the Continental United States only. We do not ship to Alaska, Hawaii, U.S. territories, or international addresses at this time.
Will I receive tracking information?
Yes. Once your order ships, you'll receive an email with your tracking number. Allow a few hours for tracking to update in the carrier's system.
Do you ship to P.O. Boxes?
We strongly recommend shipping to a physical street address. Delivery to P.O. Boxes may experience delays or carrier limitations depending on the shipping method.
Pricing & Discounts
Do you offer discounts for buying multiple products?
Yes. Purchase any five products and receive $5 off each item—that's $25 in savings. This discount applies automatically at checkout.
Do you offer wholesale or distributor pricing?
Yes. If you're interested in carrying Secrets of Herbs products in your store or practice, reach out through the contact form on our website for wholesale information.
Why are your prices lower than other brands?
We run a lean operation by design—no retail storefronts, no corporate overhead, no middlemen. Products ship directly from our production facility to your door. The savings go into better formulations and lower prices, not marketing budgets or executive salaries.
Returns & Refunds
What is your refund policy?
Due to the consumable nature of our products, all sales are final. We cannot accept returns or issue refunds for opened, used, or sealed products. This policy protects the safety and integrity of products for all customers.
What if I receive a damaged or incorrect order?
We make it right—no hassle, no cost to you. Contact us within 48 hours of delivery using the contact form on our website and include clear photos of the issue. Once confirmed, we'll ship the correct product at no charge. You won't pay a penny for our mistake.
Can I cancel my order?
Orders can be canceled before they enter processing. Once an order is in fulfillment, it cannot be canceled or refunded.
About Secrets of Herbs
How long have you been in business?
Secrets of Herbs has been crafting herbal supplements since 2004. We're a family-owned company with over twenty years in the business.
Why should I trust Secrets of Herbs?
We're a family-owned business with our name and reputation on the line. We've been here since 2004, we manufacture in Virginia, USA, we lab-test every batch, and we price fairly. We'd rather have a smaller line of supplements we truly stand behind than a catalog full of formulas we can't fully explain.
